Remember that time your cable company had you on hold for a half hour and routed your call, finally, to someone who was thoroughly unable to assist you with your problem? Let’s back up a step here. If your cable company or ISP is anything like mine you probably had to go through a dozen asinine automated steps where you had to verify your computer was plugged in as well as turn it on and off at the recording’s prompting. Or when that voice helpfully advises you to go to the company website... after you already indicated via the touchtone menu that your Internet is out. Efficiency at its finest. Or how about the time your credit card company did this to you? Or the time your airline bumped you for little to no reason? Or lost your luggage? How about the time your computer manufacturer charged you hundreds of dollars to pay for their expertise of getting you to open up your own computer and see inside? I’m sure you have your own horror stories of dealing with any number of … [Read more...]
Pictured, your dashing, all around bad dancer and not-so-humble correspondent, Katherine Cross.
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